Frequently Asked Questions

Yes! We offer free shipping on all orders placed within the United Kingdom, with no additional shipping charges.

Bella Yella currently ships exclusively within the United Kingdom.

Orders are processed within 1 to 3 business days (Monday through Friday), excluding weekends and public holidays. Once dispatched, the estimated delivery time is 3 to 8 business days — a total of 4 to 11 business days from purchase to final delivery. Actual delivery may vary due to factors beyond our control.

You'll receive a shipping confirmation email containing a tracking number, and you can follow your order on our dedicated tracking page. Please allow up to 24 hours for the tracking information to become active.

If you haven't received your order within 3 business days after the estimated delivery window (14+ days in total), please contact us at info@bellayella.com so we can initiate an investigation with the carrier. If the package is confirmed lost, we'll offer a full refund or reshipment at no additional cost.

Customers are responsible for providing accurate shipping addresses. Bella Yella is not responsible for orders delivered to incorrectly provided addresses, so please double-check your details at checkout.

You may cancel your order within 2 hours of purchase by contacting us at info@bellayella.com. Once your order has shipped, our standard return procedures apply.

Please contact us at info@bellayella.com within 48 hours of delivery with your order number and clear photos of the damage. Without photographic evidence, we cannot guarantee a replacement or refund. We'll provide a full refund or a replacement at no extra charge, and cover the return shipping.

Please contact us within 48 hours at info@bellayella.com with your order number and photos. For incorrect items, we'll provide a full refund or replacement at no extra charge and cover the return shipping.

Items can be returned within 30 calendar days from the date of delivery. Items must be in their original, unused, and resalable condition, with all original tags attached and in their original packaging. There are no restocking fees.

Contact us at info@bellayella.com with your order number and reason for return. Upon approval, you'll receive a Return Merchandise Authorisation (RMA) number and a prepaid shipping label along with instructions.

Return shipping costs are generally covered by the customer, except where the item is defective, damaged, or incorrect — in those cases, Bella Yella covers the costs.

Once your return is approved and inspected, your refund is processed to your original method of payment within 5 business days. Please note additional bank processing time may apply.

We do not offer direct exchanges. Please return your original item and place a new order for the item you'd like instead.

Nothing in our policy affects your rights under UK consumer law, including your 14-day cancellation right under the Consumer Contracts Regulations 2013.

We accept Visa, Mastercard, and American Express, as well as Apple Pay, Google Pay, and Shop Pay. All prices are displayed and charged in British Pounds (GBP), and payment is collected at the time of placing your order.

Yes — all product prices shown on our website are inclusive of applicable VAT for customers within the United Kingdom. The total displayed at checkout, including any applicable VAT, is the final amount you'll be charged. There are no hidden fees or surprise charges.

Yes. All transactions on the Bella Yella website are processed over SSL-encrypted (HTTPS) connections and comply with PCI DSS standards. We do not store your full payment details on our servers.

All descriptions of products or product pricing are subject to change at any time without notice. We also cannot guarantee exact colour accuracy, as this can vary due to monitor display variations.

Our terms are governed by the laws of England and Wales, and any disputes are resolved exclusively in the courts of England and Wales. Before any formal proceedings, we ask that you first contact us at info@bellayella.com to resolve the matter informally.

We collect information that identifies or can reasonably be linked to you — including your contact details, financial information, account credentials, transaction history, communications, and device and usage data.

We use your information to process your orders and payments, customise your shopping experience, send marketing communications (with your consent), detect fraudulent activity, provide customer support, and comply with our legal obligations.

We share data with Shopify and service providers handling IT management, payment processing, data analytics, customer support, cloud storage, and fulfilment and shipping, as well as business and marketing partners, and where legally required.

Yes. Under UK PECR regulations, we request your consent before placing non-essential cookies on your device. You can refuse cookies, though you may lose some functionality.

Account and transaction data are retained for seven (7) years after your last interaction with us for tax compliance. Marketing data is kept for three (3) years, unless you opt out earlier.

Under UK GDPR, you can request access, correction, deletion, restriction of processing, and data portability, and you can object to marketing. You may also file a complaint with the Information Commissioner's Office. To exercise any right, email info@bellayella.com.

We're happy to help! The best way to reach us is by email at info@bellayella.com. We typically respond within 24 hours.

Support hours (GMT):
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: 9:00 AM – 3:00 PM